Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. If there is a significant delay, we will contact you via email.

Shipping Time & Delivery Estimates

Because our products are shipped directly from our international warehouse, delivery times are longer than domestic shipping.

Estimated delivery to the United States:

  • Standard Shipping: 20–35 business days

Delivery times are estimates and not guaranteed. Customs clearance, carrier delays, weather, or peak seasons may extend delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. These will be clearly stated on the product page or checkout.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Please allow 2–5 days for tracking information to update in the carrier’s system.

Customs, Duties & Taxes

All orders are shipped from overseas (China).

For U.S. customers:

  • Most orders do not incur additional customs fees due to the current duty-free threshold.

  • However, any import duties, taxes, or fees imposed by customs are the customer’s responsibility.

We are not responsible for delays caused by customs.

Incorrect Address / Failed Delivery

Please ensure your shipping address is correct before placing your order.

If a package is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept delivery

You will be responsible for reshipping costs.

Lost or Stolen Packages

We are not liable for packages marked “delivered” by the carrier.

If your tracking shows delivered but you have not received the package:

  1. Check with neighbors or household members

  2. Contact the carrier directly

  3. Contact us and we will try to assist

Delays Outside Our Control

We are not responsible for delays caused by:

  • Customs processing

  • Postal carrier disruptions

  • Weather or natural events

  • High seasonal demand

We appreciate your patience when these situations occur.

Contact Us

If you have any questions about your shipment, contact us at:

Email: helloinnerheal@gmail.com
Response time: 24–48 business hours